Who uses HCS?
What's behavior science?
What's wrong with just reminders or education for patient adherence?
How does an integrated support system work?
How can we extend the patient support programs we already have?
What's the customization process for my disease and therapy?
How long does development take?
Can my company add or subtract functionality later on?
What sort of results and ROI can we expect?

Who uses HCS?

• HCS clients and partners are large, medium, and small biopharma as well as medical device and diagnostic companies. We are represented in the U.S. and abroad, including emerging markets. Our custom software applications are carefully and expertly crafted to meet your needs.
  How is an HCS solution different from other patient support or adherence programs?
  We use proprietary, personalized, and proven behavior science systems to help patients change their unhealthy thoughts, feelings, behaviors, relationships, and environments. While other companies offer isolated reminders, messaging, or trackers, we develop integrated, results-driven, therapeutic experiences. Our heuristics engine technology adjusts to users. Personalized programming guides patients and families through flexible yet tailored bio-psycho-social interventions based on empirically proven clinical change techniques.

What's behavior science?

• Behavior science is a rigorous, empirical approach to predicting and changing human behavior, like adherence or lifestyle habits. Behaviorism includes working with thoughts, feelings, actions, relationships, and other elements of a person's internal and external environments. When these variables are assessed, robust algorithms are used to accurately and reliably describe, predict, weight, and reconfigure physical, cognitive, emotional, behavioral, and environmental systems in the human experience. Our users and their families learn to change unhealthy mind-body patterns.

What's wrong with just reminders or education for patient adherence?

• Reminders and education only work some of the time, under certain conditions. They need to be incorporated into more complete behavior science formulas to create meaningful and effective behavior change. Without considering variables like patient thoughts, feelings, or relationships, reminders and education seem nagging and overwhelming; this can result in patient reactivity and avoidance of treatment. Human Care Systems develops full systems using integrated behavioral analysis, pedagogical science, and other therapeutic elements to generate real change in the right direction at the right times.

How does an integrated support system work?

• Our software integrates on multiple levels. The patient support platform is a holistic experience with connectivity to devices, smartphones, and family member programs. These technologies share dataflow with clinician or pharmacy systems. All patient and clinician support programs can share dataflow with your company's specialist coaching software, CRM, and REMS software. All support elements can connect through a master hub where data is integrated and managed automatically. This creates the opportunity for a variety of custom functions to meet your needs including general data collection and mining for disease and therapy research, product development, marketing, and health economics.

How can we extend the patient support programs we already have?

• HCS experts will help you maximize your prior investments by increasing connectivity among your existing support components, docking them onto our results-driven behavior science engine if desired, and adding useful and complimentary functionality. For example, we provide your live phone specialists with a coaching interface connected to the patient support platform. Alternatively, the patient support platform mirrors the high-touch plan of your specialty pharmacies. Or, telemetry from your company's biometric devices inputs into patients' adherence and behavior change software. We partner with you to achieve improved outcomes.

What's the customization process for my disease and therapy?

• HCS facilitates a process to customize solutions for your target disease and therapy business goals. Important elements of the customization process include: facilitated workshops with client experts (medical, regulatory, marketing, sales); external research with patients, family and clinicians; iterative customization and testing; training and roll-out.

How long does development take?

• The length of the development process depends on your business needs as well as the platform components and configuration you desire for your disease and therapy. Partnering with you, HCS can deliver a custom adherence platform in as few as six months. Or, we anticipate and develop an automated REMS that is completed in conjunction with clinical trials and FDA review of your drug. We work with you to identify the timeline appropriate for your business goals and processes.

Can my company add or subtract functionality later on?

• Yes. HCS technology and behavior science solutions are flexible and scalable. Smart connections allow your system's components to communicate with one other. The master hub integrates data from multiple sources, allowing you to extrapolate meaning and inform your marketing strategies, health economics, and future software functionality.

What sort of results and ROI can we expect?

• An HCS patient support program, customized for your disease therapy, improves patient adherence and overall outcomes. We remove prescribing barriers for physicians, increase number of prescriptions and duration of treatment, maximize therapeutic efficacy, minimize therapeutic waste, give preference to payers, and impact prescriber product choice.