In collaboration with your team, HCS adapts the CRM+ patient support system to your needs. The program includes personalized patient communication, exercises, and education targeted by age and adherence profile. We develop a multi-phase rollout based on your company’s priorities and utilize our extensive base of patient and physician research to deliver the most effective program possible.

We deliver:

• ‘behaviorally smart’ CRM emails directed to engaging, high-value landing pages, targeted based on your demographic data and tailored to your campaign. Campaign materials use proven behavioral modalities to engage and direct patient behavior
• enhanced CRM functionality by adding behavioral elements to your data and tailoring emails according to these additional patient characteristics
• broadened landing page experience through integrated web and mobile functionality
• additional offline support tools, including workbooks, games, and videos, all designed using behavioral modalities
• analysis and reporting based on usage and behavioral data collected

Using these components, we enable your CRM investment to connect to the real patient experience, to change measurable patient behaviors such as adherence, and to demonstrate superior value to patients, clinicians and payers.