Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Recommendation of therapy/device
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • Patient training for device/ injections/therapy
  • Initial use
Ongoing Treatment
  • Experiencing hyper/ hypoglycemia
  • Ongoing data/evidence collection for payers

FOCUS AREA

Diabetes

A patient support program developed by HCS improved
6-month A1C levels
of insulin pump users by 24%.

Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Recommendation of therapy/device
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • Patient training for device/ injections/therapy
  • Initial use
Ongoing Treatment
  • Experiencing hyper/ hypoglycemia
  • Ongoing data/evidence collection for payers

BARRIER ANALYSIS

Open All Barriers
PATIENT
BARRIERS
Understanding condition/treatment

    Difficulty understanding condition and impact of food/exercise/medication on blood sugar levels

    Denial that condition requires life style changes

    Training to self-manage with injection/device

Financial/cost issues

    Impact of disease and treatment on work

    Fear of long-term financial burden on family

Psychosocial/emotional issues

    Feeling anxious or depressed by diagnosis

    Lack of confidence in ability to self-manage condition

    Concerns about A1C test results

    Fear of long-term complications

    Experiencing stigmatization

Clinician–patient relationship

    Lack of trust in clinician after possible earlier misdiagnoses

    Frustration with clinician for not recognizing condition earlier

Motivation/treatment fatigue

    Losing trust in his/her own body

    Being bothered by permanent need for treatment/device

    Ongoing disease and treatment management

CLINICIAN
BARRIERS
Financial/cost issues

    Reimbursement

Patient communication/expectation setting

    Difficulty explaining condition and treatment/lifestyle requirements

    Lack of confidence in patient’s ability to manage condition

    Clinician stigmatizing patients with diabetes

    Limited skills/resources to address psychosocial patient needs and set expectations for treatment

    Identification/management of safety issues/side effects

Ongoing disease and treatment monitoring

    Patient returning for follow-up visits

    Data/evidence collection (eg, quality of life, efficacy measures) at and between follow-up patient visits

IMPACT

HCS
SOLUTION

A comprehensive program that engages patients to understand their condition, set expectations, prepare and stay motivated for therapy, and overcome other barriers by working to:

  • Instill confidence in patients’ ability to manage disease symptoms and treatment requirements
  • Connect patients with reimbursement services
  • Help caregivers support patients and take care of their own needs
  • Facilitate communication between patients and clinicians
  • Ensure patients attend scheduled visits
  • Support patients to manage side effects/other complexities of therapy
  • Use provider portal to update clinicians on individual patients between visits