Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Disease progression
  • Failure of earlier line(s) of therapy
  • Clinician recommendation of infused therapy
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • First infusion appointment
Ongoing Treatment
  • Patient return for therapy infusion
  • Onset of side effects (possible)
  • Onset of efficacy (possible)
  • Patient return for monitoring visits
  • Ongoing data/evidence collection for payers

FOCUS AREA

Infused Therapies

Patients enrolled in an HCS patient support program for infused therapy improved 6-month persistency by 21%.

Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Disease progression
  • Failure of earlier line(s) of therapy
  • Clinician recommendation of infused therapy
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • First infusion appointment
Ongoing Treatment
  • Patient return for therapy infusion
  • Onset of side effects (possible)
  • Onset of efficacy (possible)
  • Patient return for monitoring visits
  • Ongoing data/evidence collection for payers

BARRIER ANALYSIS

Open All Barriers
PATIENT
BARRIERS
Understanding condition/treatment

    Denial that condition is severe enough to need infused therapy

    Unclear risk-benefit and distress-benefit ratios

    Lack of confidence in infused therapy

Financial/cost issues

    Cost burden of office visits and treatment

    Impact of disease and treatment on work

Clinician–patient relationship

    Loss of trust in provider due to previous treatment failure

    Lack of effective communication

Therapy logistics

    Logistics of filling prescriptions

    Logistics of infusion/monitoring appointments

    Forgetting infusion appointments

Psychosocial/emotional issues

    Fear of infusions

    Fear of and experience of side effects

    Worries about disease progression

Motivation/treatment fatigue

    Experiencing efficacy or lack of efficacy and doubting need for continued treatment

CLINICIAN
BARRIERS
Financial/cost issues

    Reimbursement process

    Possible need for prior authorization

Patient communication/expectation setting

    Limited skills/resources to address psychosocial patient needs and set expectations for infused therapy

    Lack of confidence in patient’s ability to cope with infused therapy logistics/side effects

    Identification/management of safety/side effects

Ongoing disease and treatment monitoring

    Patient returning for follow-up visits

    Data/evidence collection (eg, quality of life, efficacy measures) at and between follow-up patient visits

IMPACT

HCS
SOLUTION

A comprehensive program that engages patients to understand their condition and infused therapy, set expectations, prepare and stay motivated for therapy, and overcome other barriers by working to:

  • Identify triggered touch points based on treatment feedback to prevent patients from discontinuing therapy
  • Instill confidence in patients’ ability to cope with infused therapy
  • Connect patients with reimbursement services
  • Ensure patients attend scheduled visits
  • Support patients to manage side effects/other complexities of therapy
  • Ensure necessary payer reporting for pay for value schemes
  • Use provider portal to update clinicians on individual patients between visits