Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Disease progression
  • Failure of earlier line(s) of therapy
  • Clinician recommendation of medical device
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • Patient medical device training
  • Initial use
Ongoing Treatment
  • Onset of side effects (possible)
  • Experiencing product error/failure/alarm
  • Ongoing data/evidence collection for payers

FOCUS AREA

Medical Devices

HCS developed an outreach program for patients who previously stopped using a medical device, resulting in a 10% win back rate.

Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Disease progression
  • Failure of earlier line(s) of therapy
  • Clinician recommendation of medical device
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • Patient medical device training
  • Initial use
Ongoing Treatment
  • Onset of side effects (possible)
  • Experiencing product error/failure/alarm
  • Ongoing data/evidence collection for payers

BARRIER ANALYSIS

Open All Barriers
PATIENT
BARRIERS
Understanding condition/treatment

    Unclear risk-benefit and distress-benefit ratios

    Steep initial learning curve of understanding device

    Lack of self-efficacy in ability to correctly and safely use device

Financial/cost issues

    Financial concerns and access to device

Clinician–patient relationship

    Loss of trust in provider due to previous treatment failure

    Lack of effective communication, trust, etc

Psychosocial/emotional issues

    Fear of, and experiencing, stigma around wearing/needing medical device

    Fear of and experience of device errors, failures, and side effects

    Worry about disease progression and need for medical device

CLINICIAN
BARRIERS
Limited time/resources

    Preference for—or more experience with—other device

Patient communication/expectation setting

    Difficulty explaining (need for) device

    Limited skills/resources to address psychosocial patient needs

    Lack of confidence in patient’s ability to use device

    Identification/management of safety/side effects

Ongoing disease and treatment monitoring

    Patient returning for follow-up visits

    Data/evidence collection (eg, quality of life, efficacy measures) at and between follow-up patient visits

IMPACT

HCS
SOLUTION

A comprehensive program that engages patients to understand their condition and medical devices, set expectations, prepare and stay motivated for therapy, and overcome other barriers by working to:

  • Instill confidence in patients’ ability to manage medical device requirements
  • Help patients build a routine to use the medical device
  • Offer medication reminders
  • Provide home visits
  • Connect patients with reimbursement services
  • Ensure patients attend scheduled visits
  • Support patient to manage side effects/other complexities of using a medical device
  • Implement secure and compliant integration with client databases
  • Use provider portal to update clinicians on individual patients between visits