Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Disease progression
  • Recommendation of treatment
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • Initial use/administration
Ongoing Treatment
  • Onset of side effects (possible)
  • Onset of efficacy (possible)
  • Returning for treatment/ monitoring visits
  • Ongoing data/evidence collection for payers

FOCUS AREA

Oncology

Patients enrolled in an HCS patient support program for oral therapy had an 85% adherence rate versus 60% in the control group.

Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Disease progression
  • Recommendation of treatment
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • Initial use/administration
Ongoing Treatment
  • Onset of side effects (possible)
  • Onset of efficacy (possible)
  • Returning for treatment/ monitoring visits
  • Ongoing data/evidence collection for payers

BARRIER ANALYSIS

Open All Barriers
PATIENT
BARRIERS
Understanding condition/treatment

    Difficulty understanding condition, stage, and treatment

    Concern about having caused the condition

Financial/cost issues

    Impact of disease and treatment on work

    Fear of long-term financial burden on family

Psychosocial/emotional issues

    Patient/caregiver feeling anxious, overwhelmed, depressed, or defeated by diagnosis

    Overwhelmed by/anxious about treatment decisions

    Fear of aggressive treatment, side effects, and impact on quality of life

Clinician–patient relationship

    Discrepancy in clinician vs patient perspective of disease

Motivation/treatment fatigue

    Experiencing symptoms of disease progression and comorbidities

    Ongoing disease and treatment management

CLINICIAN
BARRIERS
Limited time/resources

    Limited time to follow developments in new therapy options, clinical trials, and relevant literature

    Hesitation to prescribe new forms of therapy

Financial/cost issues

    Reimbursement process

Patient communication/expectation setting

    Difficult conversations about diagnosis, stage of cancer, prognosis, treatment options, goal of treatment, choice of therapy, etc

    Limited skills/resources to address psychosocial patient needs and set expectations for treatment

Ongoing disease and treatment monitoring

    Patient returning for follow-up visits

    Data/evidence collection (eg, quality of life, efficacy measures) at and between follow-up patient visits

IMPACT

HCS
SOLUTION

A comprehensive program that engages patients to understand their condition, set expectations, prepare and stay motivated for therapy, and overcome other barriers by working to:

  • Instill confidence in patients’ ability to manage disease symptoms/treatment requirements
  • Connect patients with reimbursement services
  • Help caregivers support patients and take care of their own needs
  • Facilitate communication between patients and clinicians
  • Ensure patients attend scheduled visits
  • Support patients to manage side effects/other complexities of therapy
  • Implement secure integration with client databases
  • Use provider portal to update clinicians on individual patients between visits