Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Disease progression
  • Failure of earlier line(s) of therapy
  • Recommendation of oral therapy
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • Patient initiation
Ongoing Treatment
  • First monitoring results
  • Onset of side effects (possible)
  • Onset of efficacy (possible)
  • Returning for monitoring visits
  • Ongoing data/evidence collection for payers

FOCUS AREA

Oral Therapies

Patients enrolled in an HCS patient support program for oral therapy had an 85% adherence rate versus 60% in the control group.

Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Disease progression
  • Failure of earlier line(s) of therapy
  • Recommendation of oral therapy
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • Patient initiation
Ongoing Treatment
  • First monitoring results
  • Onset of side effects (possible)
  • Onset of efficacy (possible)
  • Returning for monitoring visits
  • Ongoing data/evidence collection for payers

BARRIER ANALYSIS

Open All Barriers
PATIENT
BARRIERS
Understanding condition/treatment

    Lack of self-efficacy in ability to follow oral therapy instructions

    Belief in efficacy of oral therapy for serious illness

    Underestimating importance of adherence

Financial/cost issues

    Cost burden of office visits and treatment

    Impact of disease and treatment on work

Medication routine

    Following administration schedule, including food/timing requirements

    Difficulty building oral therapy routine

    Trouble swallowing capsules/pills

Psychosocial/emotional issues

    Fear of, and experiencing, side effects

Clinician–patient relationship

    Lack of effective communication, trust, etc

Motivation/treatment fatigue

    Less tolerance for side effects once symptoms are gone

    Experiencing efficacy or lack of efficacy and doubting need for continued treatment

    Motivation for long-term treatment

    Understanding need for follow-up appointments

CLINICIAN
BARRIERS
Limited time/resources

    Preference for—or more experience with—other brand

    Lack of teaching optimal use and oral adherence

    Less patient-provider contact

Financial/cost issues

    Reimbursement and possible need for prior authorization

Patient communication/expectation setting

    Lack of confidence in patient’s ability to follow administration schedule

    Identification/management of safety/side effects

Ongoing disease and treatment monitoring

    Patient returning for follow-up visits

    Data/evidence collection (eg, quality of life, efficacy measures) at and between follow-up patient visits

IMPACT

HCS
SOLUTION

A comprehensive program that engages patients to understand their condition and oral therapy, set expectations, prepare and stay motivated for therapy, and overcome other barriers by working to:

  • Instill confidence in patients’ ability to manage oral therapy requirements
  • Help patients build an oral therapy routine
  • Offer medication reminders
  • Provide home visits
  • Connect patients with reimbursement services
  • Ensure patients attend scheduled visits
  • Support patients to manage side effects/other complexities of therapy
  • Implement secure and compliant integration with client databases
  • Use provider portal to update clinicians on individual patients between visits