Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Recommendation of treatment
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • Initial use/administration
Ongoing Treatment
  • Onset of side effects (possible)
  • Onset of efficacy (possible)
  • Returning for treatment/ monitoring visits
  • Ongoing data/evidence collection for payers

FOCUS AREA

Other Specialty Diseases

 

Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.


KEY EVENTS

Open All Events
Diagnosis
  • Recommendation of treatment
Treatment Initiation
  • Patient decision to move forward
  • Reimbursement
  • Initial use/administration
Ongoing Treatment
  • Onset of side effects (possible)
  • Onset of efficacy (possible)
  • Returning for treatment/ monitoring visits
  • Ongoing data/evidence collection for payers

BARRIER ANALYSIS

Open All Barriers
PATIENT
BARRIERS
Understanding condition/treatment

    Difficulty understanding condition and treatment

Financial/cost issues

    Impact of disease and treatment on work

    Fear of long-term financial burden on family

Medication logistics

    Logistics of filling prescriptions

Psychosocial/emotional issues

    Feeling anxious or depressed by diagnosis

    Fear of treatment, side effects, and impact on quality of life

Clinician–patient relationship

    Lack of communication, trust, etc

Motivation/treatment fatigue

    Experiencing disease symptoms

    Ongoing disease and treatment management

CLINICIAN
BARRIERS
Financial/cost issues

    Reimbursement

Patient communication/expectation setting

    Difficulty explaining condition and treatment options

    Limited skills/resources to address psychosocial patient needs and set expectations for treatment

    Identification/management of safety/side effects

Ongoing disease and treatment monitoring

    Patient returning for follow-up visits

    Data/evidence collection (eg, quality of life, efficacy measures) at and between follow-up patient visits

HCS
SOLUTION

A comprehensive program that engages patients to understand their condition, set expectations, prepare and stay motivated for therapy, and overcome other barriers by working to:

  • Identify triggered touch points based on treatment feedback to prevent patients from discontinuing therapy
  • Instill confidence in patients’ ability to manage disease symptoms and treatment requirements
  • Connect patients with reimbursement services
  • Help caregivers support patients and take care of their own needs
  • Facilitate communication between patients and clinicians
  • Ensure patients attend scheduled visits
  • Support patients to manage side effects/other complexities of therapy
  • Use provider portal to update clinicians on individual patients between visits