Better treatment experiences for patients.

Improve Initiation and Adherence to Treatment with Patient Personalized Omni-channel Support.

Human Care Systems helps biopharmaceutical companies achieve optimal results for patients from treatment.  We help patients, caregivers, and HCPs overcome challenges or barriers to therapy initiation and adherence. Barriers such as cost, side effects, motivation, self-administration and others. The goal is for each patient and HCP to get the most possible value from the treatment.

Our Resilix® CRM platform powers patient support that is predictive, patient-personalized, and delivered in a coherent manner across all relevant touchpoints – phone, field, digital, video, chat, etc. We also offer remote nurses who use the Resilix platform and engage patients via those channels to provide a human connection to those who’ll benefit most as determined by predictive analytics and personalized assessments.

We work with half of top 25 pharma as well as many emerging biopharmas. We work directly with Patient Services, Marketing, IT, Medical, Legal and Regulatory, and Sales teams to deliver measurable improvements in rates of treatment initiation and adherence, patient satisfaction, HCP willingness to prescribe, and patient outcomes. Our company is built on operational excellence – applying quality systems and operational science to identify and remove defects and get better and better.

Treatment Experience Nurses

What our clients are saying

How HCS improved the patient experience for a top-5 pharmaceutical company.

We deliver results

IMPROVED
INITIATION

IMPROVED Adherence
To Hepatitis C Therapy

High Satisfaction
for patients in our programs

Improved Outcomes
For insulin pump users; lowered a1c levels

Of patients said our programs helped them take their medication as prescribed.

365,000+

Patients Supported

100

Patient Populations

10:1

Return on Investment

A few of our clients who are improving the patient experience

What patients are saying

“Most medicine doesn’t make you feel very special or individualized. This whole process has me…hopeful. It makes it feel like it is individualized.”

“I feel like I have a coach. It’s a good thing and a big deal. It’s nice to know that someone other than my family members are taking an interest in my continued health and improvement.”

Contact us today!

See how Human Care Systems can deliver tailored communications to support your patients and HCPs.

Recent Awards

HCS Named One of the
Most Innovative Companies of 2019 by PM360.

BestPlacesToWork2020_Badge

HCS Selected as
One of the Top 2020
Places to Work in Boston

Resilix wins in Graphic Design USA
Health & Wellness Design Awards