Patient CRM and Digital Engagement

Drive smarter, more effective digital and live patient communications through SMS, email, web, mobile, phone, video, click-to-chat, field, etc.

The Resilix® platform is a cloud-based, scalable, HIPAA compliant platform that supports the delivery of personalized, omnichannel patient communications throughout the treatment experience. Drive disease awareness and diagnosis, reimbursement support, and adherence programs with Resilix, the patient engagement platform.

See what’s different about our Patient CRM

Human Care Systems - Patient CRM

Key ingredients to set-up, deliver, and improve a best in class Patient CRM.

In a matter of weeks, we can be up and running by configuring the Resilix platform to meet your brand and population needs.

Start with the right integrations for optimal data sharing. Secondly, configure the right content to help patients overcome their barriers to treatment initiation and adherence. Personalize by engaging patients with the right touches, through the right channel at the right time. Listen to predictive analytics to get ahead of patient drop-off and analyze what is working. Lastly, continue to monitor, learn, and adjust to continuously provide the optimal patient engagement.

Employ rules-driven communication

The Resilix platform is specifically designed to optimally engage patients in the pre-treatment and ongoing treatment experience. Integrations with other systems and sources are quickly set up and ensure a prompt response to patient inquiries.

Rules-driven automatic cadences of communications engage patients digitally, while their responses and interactions are captured carefully to provide insight into the funnel. Analytics dashboards show actionable insights into the success of our outreach to patients.

Engage patients when and how they prefer

Deliver the right message at the right time, via the right channels. We employ a combination of email, text, and click-to-chat to see the patient through prescription, fulfillment, and initiation. The Resilix platform predictive algorithms drive smart omnichannel interactions to help patients overcome barriers to talking to their doctor about treatment.

If your patients need ongoing support post-initiation, we also offer comprehensive patient support programs to see patients through the complete treatment journey.

Address patient barriers directly

Starting a new medication is a personal and sometimes difficult decision. Each product comes with important considerations that patients should be aware of prior to prescription and initiation. In addition to that, patients may have their own questions or doubts that impact the decision and conversation with their provider.

Human Care Systems drafts content to address those barriers to initiation and works with your medical, legal, and regulatory teams to approve this content for use. We can also use any existing approved CRM content, or use our standard set of barrier-based materials to get the right messages in front of patients when they are in the process of making a decision about your therapy.

Strengthen agency partnerships

If you already work with an agency, we will work with them to execute the CRM strategy that best serves your brand. Agencies can also hire us as their CRM platform.

Read more about our Resilix Platform.

Learn what we can do for you.

See how Human Care Systems designs and delivers patient and clinician experiences that have a measured impact on adherence, persistence, and real-world outcomes in 10 different focus areas.

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See how Human Care Systems can deliver tailored communications to support your patients and HCPs.