
The Patient & Clinician Experience
We design and deliver patient and clinician experiences that have a measured impact on adherence, persistence, and real-world outcomes.
Fewer Points of Failure
- Clinician doesn’t identify patient
- Non-initiation
- Missed/wrong dose
- Non-adherence
- Unmanaged adverse events
- Etc
Improved Real-world
Outcomes (RWO) +
Return on Investment (ROI)
- Brand choice
- Initiation
- Adherence to visits, diagnostics, medicines, and other behaviors
- Safety management
- Outcomes
- Real-world evidence collection
Solution Architecture Approach
Below is a high-level Solution Architecture that shows a sample of our multi-channel therapy support solutions. Each communication is timed to key events, synchronizing the patient and clinician experience and resulting in:
- Higher rates of adherence and persistence
- Better patient–clinician communication
- Patients engaged/educated about their condition and treatment
- Clinicians more confident in their patients’ ability to manage treatment
- Improved management of safety and side effects
- Patient and clinician satisfaction
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Indicates Clinician Feedback Loop Touchpoints
Real-time feedback reports on patient status and engagement with the program are accessible via a portal, push email, fax, etc to clinicians. Information collected by nurses may include patient reported side effects, missed doses and refills, and major barriers addressed.