Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.
KEY EVENTS
Diagnosis
- Disease progression
- Failure of earlier line(s) of therapy
- Clinician recommendation of medical device
Treatment Initiation
- Patient decision to move forward
- Reimbursement
- Patient medical device training
- Initial use
Ongoing Treatment
- Onset of side effects (possible)
- Experiencing product error/failure/alarm
- Ongoing data/evidence collection for payers
FOCUS AREA
Medical Devices
HCS developed an outreach program for patients who previously stopped using a medical device, resulting in a 10% win back rate.
Events and Barriers are opportunities to address potential failure points with targeted Therapy Support for patients and clinicians.
KEY EVENTS

Diagnosis
- Disease progression
- Failure of earlier line(s) of therapy
- Clinician recommendation of medical device
Treatment Initiation
- Patient decision to move forward
- Reimbursement
- Patient medical device training
- Initial use
Ongoing Treatment
- Onset of side effects (possible)
- Experiencing product error/failure/alarm
- Ongoing data/evidence collection for payers
IMPACT


HCS
SOLUTION
SOLUTION
A comprehensive program that engages patients to understand their condition and medical devices, set expectations, prepare and stay motivated for therapy, and overcome other barriers by working to:
- Instill confidence in patients’ ability to manage medical device requirements
- Help patients build a routine to use the medical device
- Offer medication reminders
- Provide home visits
- Connect patients with reimbursement services
- Ensure patients attend scheduled visits
- Support patient to manage side effects/other complexities of using a medical device
- Implement secure and compliant integration with client databases
- Use provider portal to update clinicians on individual patients between visits