One platform to maximize insourced patient services


Running patient services in-house provides great control over the patient experience with your therapy and ensures patients get the support they need. However, constant oversight, improvements, and coordination with external vendors is needed to make sure insourced services are performing optimally. Human Care Systems powers in-house Patient Support Services with our Resilix Platform and delivers:

  • Seamless integrations with all vendors so all patient interactions can be delivered off of one platform
  • Live performance feedback through real time dashboards
  • Automatic optimizations and efficiencies through machine learning
  • Easy configurability of updated content, fields, and work flows.
  • Reduced delivery cost by smart allocation of expensive human touches.
  • Flexible nurse staffing option to provide or supplement your in-house nurse staff
  • Strategy & Content support to design the right program for your patients

Interact with patients and HCPs using an omnichannel approach

The most effective interventions to address nonadherence include a combination of channels and messages. Resilix™ takes an integrated approach to reach patients where and how they prefer. Our advanced rules engine and personalized algorithms schedule, prompt, and respond to a patient’s most current needs to deliver a personalized, truly patient-centric approach.

Integrate with a variety of partners

Resilix™ is designed to easily work with other parties, such as specialty pharmacies, hubs, or other vendors. It connects the dots by providing the data everyone needs at the right time, enhancing each party’s services. A single, streamlined experience helps to solve for reimbursement, access, and all other barriers to optimal use, ensuring cohesive and consistent support across parties.

Predict, prevent, resolve patient barriers

Through predictive analytics, Resilix™ helps you reduce patient drop-off. Equipped with smart machine learning algorithms, Resilix™ recognizes important patterns in patient behavior and predicts patient needs before they arise. This provides a real chance to personalize support and prevent and/or resolve patient barriers, even adverse events, before they disrupt the treatment journey. Associative logic is used to determine the right content and the right time for delivery given a patient’s profile.

Analyze a wide range of data

Resilix™ combines data from all integration partners, allowing analysis of clinical, fulfillment, operational data, and program-related KPIs. With this intel at your fingertips, you can:

  • Autogenerate customized reports for key stakeholders (e.g., sales, pharmacovigilance, brand leadership)
  • Evaluate the effectiveness of different tactics (enrollment channels, co-pay support, home infusion, etc.) and determine which patients and HCPs benefit most from these
  • Develop deeper insights into the funnel and the reasons behind patient drop-off