Treatment Initiation Virtual Coaching

Increase initiation rate in 90 days

Patient-personalized video support to address initiation barriers: motivation, expectations, self-injection, cost, etc.

What?

  • Address barriers to initiation: self-injection, motivation, cost, expectations, etc.
  • Nurses, social workers, or customer service professionals via phone, video, and text

Why?

  • Achieve > 20% improvement in adherence
  • Measured initiation impact in 90 days

How?

  • Launch in 12 Weeks
  • Brand-tailored and patient-personalized talking points
  • Cost based on number of patients receiving active support

Download our insights on Innovation in Treatment Initiation Coaching

Impact & Results

Oncology | Infused

Support patients to deal with motivation, fear of the future, logistics, and new routines.

Auto-immune | Self-injection

Teach patients to self-inject, manage side effects, and identify and communicate signs of efficacy.

Diabetes | Oral

Engage patients to take disease seriously, believe in treatment, and build-in the habits to make it successful.

Barriers to initiation

  1. Develop disease understanding as the essential foundation to make good risk-benefit decisions and stick with treatment.
  2. Manage expectations & fears about efficacy, self-injection, side effects, cost, logistics, etc.
  3. Strengthen motivation by focusing on the potential of treatment (outcome, QoL, etc) and the plan to achieve that potential.
  4. Build confidence in achieving a successful outcome & Capabilities to get there: routines, self-injection, cost management, etc.
  5. Handle net cost (insurance, co-pay, deductible, etc) via reimbursement support and good financial planning.

Barriers to initiation

  1. Develop disease understanding as the essential foundation to make good risk-benefit decisions and stick with treatment.
  2. Manage expectations & fears about efficacy, self-injection, side effects, cost, logistics, etc.
  3. Strengthen motivation by focusing on the potential of treatment (outcome, QoL, etc) and the plan to achieve that potential.
  4. Build confidence in achieving a successful outcome & Capabilities to get there: routines, self-injection, cost management, etc.
  5. Handle net cost (insurance, co-pay, deductible, etc) via reimbursement support and good financial planning.

Critical Success Factors

Roles

Case Managers selected based on empathy and ability to engage patients, and trained to apply Cognitive Behavioral and Motivational Interviewing to help each patient overcome barriers to initiation.

Technology

Case Managers work from Resilix platform that provides

  • video (and phone, SMS,etc) connectivity,
  • patient barrier-focused talking points,
  • data integrations with third parties (Hub, SP, etc),
  • integrated AE reporting, and
  • 360 patient view.

Processes

Case Manager-Patient interactions driven by programmable and data-driven workflows to ensure each interaction is

  • delivered as planned,
  • legally compliant,
  • effective, and
  • evaluated to drive continuous improvement.

Metrics

  • Script to fill rate,
  • time to fill,
  • 30 day patient and HCP satisfaction with treatment.

Contact us for more information

See how Human Care Systems can deliver tailored communications to support your patients and HCP’s.