Treatment Initiation Virtual Coaching

Increase initiation rate in 90 days

Patient-personalized video support to address initiation barriers: motivation, expectations, self-injection, cost, etc.

What?

  • Address barriers to initiation: self-injection, motivation, cost, expectations, etc.
  • Nurses, social workers, or customer service professionals via phone, video, and tex

Why?

  • Achieve > 20% improvement in adherence
  • Measured initiation impact in 90 days

How?

  • Launch in 12 Weeks
  • Brand-tailored and patient-personalized talking points
  • Cost based on number of patients receiving active support

Impact & Results

Result 1

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Result 2

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Result 3

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Result 4

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Critical Success Factors

Roles

 

Case Managers selected based on empathy and ability to engage patients, and trained to apply Cognitive Behavioral and Motivational Interviewing to help each patient overcome barriers to initiation.

Processes

 

Case Manager-Patient interactions driven by programmable and data-driven workflows to ensure each interaction is

  1. delivered as planned,
  2. legally compliant,
  3. effective, and
  4. evaluated to drive continuous improvement.

Technology

 

Case Managers work from Resilix platform that provides

  1. video (and phone, SMS,etc) connectivity,
  2. patient barrier-focused talking points,
  3. data integrations with 3rd parties (Hub, SP, etc),
  4. integrated AE reporting, and
  5. 360 patient view.

Metrics

 

Script to fill rate, time to fill, 30 day patient and HCP satisfaction with treatment.

Barriers to initiation

  • Understanding of disease and treatment
  • Confidence in treatment
  • Expectations for treatment
  • Net cost (price, insurance, co-pay, deductible, etc)
  • Self-injection
  • Side effects

Contact us for more information

See how Human Care Systems can deliver tailored communications to support your patients and HCPs.